We’re here to help.
Real people who know payments — not a phone tree. Tell us what’s going on and we’ll get the right person on it. High-urgency items are addressed within 2 hours during business hours.
Pick the channel
that works for you.
Call us
For anything urgent, talk to a live person. Reach our team at (888) 292-8555 during business hours.
Send the details and any documents and we’ll route it to the right team. Email [email protected] anytime.
Prefer to message? Reach us on WhatsApp for quick questions and status updates.
Response times
High-urgency items are addressed within 2 hours during business hours. Everything else is answered in priority order — no tickets lost in a queue.
Visit or mail us
26565 Agoura Rd, Suite 200
Calabasas, CA 91302. By appointment for existing merchants and partners.
Not a merchant yet?
Pre-sales questions about pricing, approvals, or whether we can board your business? Start an application or talk to us.
Common things
we sort out fast.
Funding & deposits
Questions about a deposit, payout timing, or funds you expected to see? We’ll track it down and get you a clear answer.
Chargebacks & disputes
Respond to a dispute the right way. Send us the case and supporting documents and we’ll help you fight it.
Fees & pricing
Want a line on your statement explained, or a pricing review? We’ll walk through every fee with you, plainly.
POS & terminals
Terminal acting up or a device offline? We’ll get your hardware back up and taking payments.
Gateways & integrations
Connecting a gateway, cart, or platform? We’ll help you get integrated and processing cleanly.
Account & banking changes
Update a bank account, business detail, or contact on file. We’ll verify the change and keep your account in good standing.
Quick answers
before you reach out.
How fast will I hear back from support?
High-urgency issues are addressed within 2 hours during business hours. Everything else is reviewed and answered in priority order by a real person on the Kadima team — nothing gets lost in a queue.
What can Kadima support help me with?
Funding and deposits, chargebacks and disputes, fees and pricing, POS and terminal issues, gateway and integration problems, bank account changes, application and underwriting questions, and general account updates. If you’re not sure where it fits, reach out anyway and we’ll route it.
What should I include when I reach out?
Your business name, your MID if you have it, a clear description of the issue, and how it’s affecting your business right now. For disputes or funding questions, attach any relevant documents so we can act faster.
Can I reach support on WhatsApp?
Yes. Message us on WhatsApp for quick questions and status updates, or call (888) 292-8555 for anything urgent.
I’m not a customer yet — can you still help?
Absolutely. For pre-sales questions about pricing, approvals, or whether we can board your business — including regulated verticals others won’t board — start an application or talk to us.
Still need a hand?
Call (888) 292-8555, email [email protected], or message us on WhatsApp. Ready to get processing? Start your application now.